Senior System Administrator — L3

Pulkit
Arora

Azure & Endpoint Specialist — securing
and automating enterprise IT at scale.

AZ-104 Certified MD-102 Certified PowerShell & Python Hyper-V · VMware NinjaOne · HaloPSA
system.status — pulkit@creationsit
$whoami --detail
ROLESenior SysAdmin L3 / Escalation Eng.
EMPLOYERAlaric Ventures (MSP)
STATUSACTIVE · Current role
BASEZirakpur, Punjab, India
PASSPORTREADY · SG · AE · NL ✓
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5+
Years Experience
92%
KPI Scorecard
0
Client Escalations
3
Countries On-Site

About

Senior System Administrator with 5+ years securing and supporting Windows and Microsoft Azure environments for international clients across MSP and enterprise settings. Deep hands-on expertise spanning Windows Server, Active Directory, Hyper-V, Azure, Microsoft 365, networking, endpoint security, and backup/DR — backed by RMM/PSA tooling (NinjaOne, HaloPSA, ConnectWise) and automation in PowerShell and Python. Dual Microsoft Certified — Azure Administrator (AZ-104) and Microsoft 365 Endpoint Administrator (MD-102) — with international on-site delivery in Singapore, Dubai, and the Netherlands.

Skills

Cloud & Infrastructure

Microsoft AzureEntra IDAzure AD ConnectAVDWindows ServerActive DirectoryHyper-VVMware

Microsoft 365

Exchange OnlineIntuneSharePointEntra IDRippling MDMApple Business Mgr

Security & Backup

SentinelOneFortiGateDNSFilterInkyVeeam B&RAzure BackupDatto

Automation & Dev

PowerShellPythonn8nREST APIsGitSQL Server

RMM / PSA / ITSM

NinjaOneHaloPSAConnectWiseServiceNowJIRADatto RMM

Hosting & DNS

CloudflareIIScPanel / PleskSPF / DKIM / DMARCSSL / TLSAzure App Services

Personal Projects

AngelBot — Algorithmic Trading System

Multi-market paper trading bot covering India NSE (Angel One), US equities (Alpaca), and Crypto (Binance). Full signal pipeline, risk controls, stop-loss, profit/loss timers, and a real-time web portal with log streaming and API key management. Deployed as 4 Windows services via NSSM with SQL Server persistence.

PythonFastAPISQL ServerNSSMIISCloudflarePowerShell
Live on trading.creationsit.com
📝

Exam Portal & Lockdown Browser — Anti-Cheat Testing Platform

End-to-end secure examination system built for enterprise proctored testing. A web-based exam portal (Node.js, SQLite) handles per-exam configurable pre-checks, tab-switch violation detection with a live approval workflow, session recordings, and support chat logs — paired with a companion Electron-based lockdown browser that locks the candidate's machine into a kiosk session, auto-terminates prohibited applications and processes, and self-updates in the field via a watchdog service that restores itself if tampered with.

Node.jsSQLiteElectronelectron-updaterREST APIsWindows Services
Enterprise exam proctoring, live in production
🖥️
↗ Open RMM

MeshCentral — Self-Hosted RMM Portal

Fully self-hosted remote management and monitoring server running MeshCentral on a personal Windows VM. Provides agent-based remote control, terminal access, file transfer, and device health monitoring — all tunnelled securely to the public internet via Cloudflare at remote.creationsit.com. Zero dependency on third-party RMM subscriptions.

MeshCentralNode.jsCloudflare TunnelWindows ServerIISSSL/TLS
Live on remote.creationsit.com
⚙️

VM Infrastructure — One-Click Deployment

PowerShell installer that provisions a fully working Windows VM from scratch in under 10 minutes: Python, SQL Server Express, Git, ODBC drivers, NSSM service wrappers, IIS reverse proxy, Cloudflare named-tunnel routing, and all four AngelBot services — fully automated, idempotent, and ready for bare-metal or Azure VM deployments.

PowerShellNSSMIISCloudflareSQL ServerWindows Server
Production-ready · Fully automated
🤖

AI-Assisted MSP Automation

Built AI-driven workflows at Alaric Ventures using Claude and the Anthropic API — automating L1 ticket triage, generating client documentation, and scripting repetitive endpoint tasks. Integrated with HaloPSA and NinjaOne via REST APIs, orchestrated through n8n.

Claude APIAnthropic SDKn8nPythonHaloPSA APINinjaOne API
Active at Alaric Ventures

Experience

Nov 2025 — Present
Alaric Ventures Pvt. Ltd.
Mohali, India · MSP
Current Role

Senior System Administrator (L3) / Escalation Engineer

  • Lead L2/L3 escalations across multi-client MSP environments — Windows Server, AD, Hyper-V, Azure, M365, networking, and endpoint security.
  • Deploy and administer Veeam B&R (VCSP/Pulse), Azure VMs, AVD, VPN gateways, storage, and Azure Backup.
  • Secure client networks with FortiGate, SentinelOne, DNSFilter and Inky; manage patching via NinjaOne and ConnectWise RMM.
  • Zero reported escalations; mentor L1/L2 engineers, own service delivery through HaloPSA and ConnectWise PSA.
Mar 2025 — Sep 2025
Vertex Infosoft Solutions
Mohali, India
Resolution Analyst

Resolution Analyst — Maritime IT Systems

  • Led incident management and root-cause analysis for global maritime IT systems, sustaining high uptime.
  • Drove preventive-maintenance strategies; monitoring via Splunk, ServiceNow and Grafana; documented SOPs.
Dec 2023 — Mar 2025
Vertex Infosoft Solutions
Mohali, India
Team Lead

Team Lead — Technical Engineer

  • Led cross-functional support team — performance management, training, delegation, and escalation handling.
  • Oversaw upgrades and product integrations (ERP, PMS, SHEQ, Procurement) via Java and Swagger APIs.
  • Ran client requirement-gathering; defined user stories, acceptance criteria, and risk-based test scope.
Jul 2021 — Dec 2023
Vertex Infosoft Solutions
Mohali · SG · AE · NL
Sr. Tech Engineer → Assoc.

Technical & System Administration

  • Built and maintained Windows Server 2012–2022 estates; administered AD, Group Policy, DNS, DHCP, and Exchange migrations.
  • Azure and Entra ID administration with Azure AD Connect; led on-prem to Azure migrations (VMs, VNets, VPN, NSGs, storage).
  • On-site deployments and training in Singapore, Dubai, and the Netherlands for global maritime clients.

Certifications

AZ-104

Azure Administrator Associate

Microsoft

Valid May 2026 – May 2027
MD-102

Endpoint Administrator Associate

Microsoft 365

Valid Jun 2026 – Jun 2027
NCT

NinjaOne Certified Automation Specialist

NinjaOne Academy

Valid Apr 2026 – Apr 2027
HALO

HaloPSA Foundations Part 1

HaloPSA

Issued 03/02/2026
HALO

HaloPSA Foundations Part 2

HaloPSA

Issued 19/05/2026
AI

Claude 101 — Certificate of Completion

Anthropic

Issued May 2026 · No. ybigduk6f4fe
In progress: AZ-500 · AZ-305 · Sentinel
Certificate ✓  Verify Online — Microsoft Learn