Senior System Administrator and L3 Escalation Engineer with 8+ years across technical support and IT infrastructure, including extensive delivery in managed service provider (MSP) environments. Provides L2/L3 support to multiple international client environments, troubleshooting Windows, Microsoft 365, networking, cloud, and infrastructure issues end to end.

Deep hands-on expertise spanning Windows Server, Active Directory, Hyper-V, Azure, and Microsoft 365 — Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Microsoft Entra ID, and Intune — with strong command of user and identity management, endpoint administration, Conditional Access, MFA, device enrollment, application deployment, networking, endpoint security, and backup/DR. Automation in PowerShell and Python, backed by RMM/PSA tooling (NinjaOne, HaloPSA, ConnectWise, Kaseya, Autotask) for monitoring, incident management, and service delivery.

Focused on more than just closing tickets — understanding each issue's impact on the client's business, communicating clearly, documenting the work properly, and following a disciplined troubleshooting and escalation process. Comfortable working independently, managing multiple priorities, and engaging directly with clients, with every issue verified carefully and every fix properly tested before a ticket is closed.

Dual Microsoft Certified — Azure Administrator (AZ-104) and Microsoft 365 Endpoint Administrator (MD-102) — with international on-site delivery in Singapore, Dubai, and the Netherlands.